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Claims Reporting
Ensuring Safety Through Prompt and Accurate Claims Reporting
Best Practices for Reporting Insurance Claims
Preventing crashes and reducing risks is our common goal. Crashes can happen but being prepared to respond is key. The following information explains steps that should be taken after a crash and the importance of timely and accurate reporting of insurance claims. We recommend that you train all drivers on these processes and print out a copy of the cab card for each truck.
Move to a Safe Area
Wait for the authorities to arrive (if possible)
Utilize Flashers
Appropriately place the warning flares/ triangles
Call 911
Alert the authorities to start a log of the accident
Shut off the Engine
Set the parking brake
Document Information
Record the accident report and any witness information
Take Pictures
Focus on the accident scene and involved vehicles
Identify the Officers
Name, badge number, and which police/fire agency
Note Your HOS Log
Document when the event occurred
Report A Claim
Call 866-723-3875 Option 1
Contact Your Agent
ICSA members with active insurance through ICSA’s program should call 866-723-3875 to report a claim. Anyone not insured through ICSA should contact their agent to obtain information on filing a claim. Prompt filing allows the claims department to immediately begin processing the claim and gives them sufficient time to repair, replace, defend, and resolve the claim appropriately.
Call 866-723-3875 Option 1 to:
- Report bodily injury or property damage event
- Report cargo damage or loss
- Report damage to your insured vehicle or trailer – Comprehensive or Collision loss
- Speak to your adjuster once the claim is assigned
- Ask all other claim or coverage-related questions
Tips to Keep in Mind:
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Post accident drug & alcohol test if required by FMCSRs
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Only move equipment if there is a public safety issue or if directed by law enforcement
Protect Yourself, Report Immediately, and Manage your Costs
We hear many excuses for not reporting a claim in a timely manner. If a claim is not timely reported, it can lead to:
- Denial of insurance coverage
- Destruction of evidence
- Higher costs and increased time to settle
- Potential for litigation against the company and/or driver
All claims should be reported right away, even if you are not at fault, don’t have all relevant information, the damage is minor, or the other party says they were not injured.
Nobody Wants to Deal with Unexpected Events
Claims teams help you when they do occur and help protect your business for the long haul.
The claims team is committed to ensuring every claim is handled appropriately, accurately, and in accordance with the coverage provisions of your policy.
Complete reporting helps:
Speed up the claim process
Control costs and expenses
Establish goodwill with customer(s) and/or claimant(s)
If you have any problems or questions using this process, contact your agent immediately.